How can I make a complaint?

We take all complaints seriously and aim to review and resolve any concerns as quickly and effectively as possible.

To ensure your complaint is handled efficiently, please complete our Client Complaints Form, which can be found on your Viewber Client Dashboard under the "Documents" section. Our Complaints Handling Procedure is also available in the same section for your reference.

We ask that all complaints are submitted within seven days of the relevant event, such as the appointment date. Please note that complaints submitted outside this timeframe, or not submitted using the official complaints form, may not be considered.

Once submitted, your completed complaints form will be automatically forwarded to our Service Delivery Team for review and investigation.

We value your feedback and are committed to addressing concerns fairly, professionally and promptly.