Viewber Support

• Where can I find your price list?
• What is a Viewing Appointment and how much does it cost?
• Can you view a property on my behalf that I can considering buying or renting?
• How much does it cost to supply and fit a Key Safe?
• How are your Viewbers vetted?
• Can anyone use your Services?
• What is an Open House Appointment and how much does it cost?
• How are our Viewbers rated?
• Do you offer EPCs?
• What are your opening hours?

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• Can you assist with a booking for today please?
• The Viewber has not arrived for the appointment, what should we do?
• What address should I send the property keys to?
• How do I cancel an appointment?
• How do I amend an appointment?
• How do I arrange for the keys to be returned?
• Has a Viewber been confirmed for my appointment yet?
• Where can I find the feedback for the appointment undertaken today?
• I have received an email saying that our key holder is going on holiday, how can I request a new key holder?
• How can I add additional viewers on to my appointment booking?

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• How do I get more appointment bookings as a Member?
• How much do I get paid for being a Key Holder?
• Why haven't I received any, or many, Viewber appointments?
• I went to an appointment and the viewer did not show up, will I still get paid?
• I haven't received a Brochure Link URL to the property I have accepted an appointment on, can this be sent to me please?
• Will I get paid more if there are more viewers than expected at an appointment?
• Have you got an App I can use?
• How do I personalise the email notification tone for Viewber emails?
• I have arrived at a property and no one is answering the door to provide access, what should I do?
• I have accepted an appointment but I can't work out where to get the keys from - can you help?

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• How much will I be paid by Viewber?
• How much does a Member earn?
• How much work can I expect to get as a Member?
• If a viewing is cancelled, will I still get paid?
• Do I need to have Public Liability Insurance
• When will I get paid?
• Are you looking for Members in my area?
• Are Members classed as self-employed?
• What training will I receive as a Member?
• Will I need to provide Viewber with an invoice?

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